Generating a "software token" creates a unique string that you can use to unlock Endpoint Encryption devices and to remotely help Endpoint Encryption users reset forgotten passwords.
The software token is only available in the full version of Full Disk Encryption, not Encryption Management for Apple FileVault or Encryption Management for Microsoft BitLocker.
For information about resetting passwords or unlocking a user account, see Remote Help Assistance.
All devices in the Enterprise or group appear in the right pane.
The Software Token screen appears.
The Response field loads with an 8-character string.
The Endpoint Encryption device is unlocked and the Endpoint Encryption user can log on to the device.