Network Maintenance

PolicyServer and related databases are mission-critical services. Trend Micro recommends the following for optimal maintenance of your Endpoint Encryption product and related services:

  • Actively monitor CPU usage and establish a threshold for when the PolicyServer Windows Service and Trend Micro Endpoint Encryption Service should be restarted.

  • Restart the service on a regular schedule that fits with the organization's established maintenance windows (daily, weekly, monthly).

  • Restart the PolicyServer Windows service whenever maintenance is performed on the Active Directory environment, the server, database, or related communications.

  • Back up PolicyServer databases when you back up similar enterprise-critical databases.

  • Back up primary and log databases regularly off site for redundancy.


Any changes to the Active Directory or database environments may affect connectivity with PolicyServer.