File Encryption Issues

The following are the Full Disk Encryption issues and limitations.

1. If you attempt to delete files or folders in an encrypted folder, Windows prompts the following error: "Can't read from the source file or disk."

   This error occurs because File Encryption is unable to move deleted files and folders in an encrypted folder to the Recycle Bin. To delete files and folders in an encrypted folder, use the permanent delete command Shift + Delete.

2. File Encryption does not support "Self Help" questions and answers. At registration, if the Endpoint Encryption user goes to the "Change Password" screen, the user should be given "Self Help" challenge questions.

3. After upgrading PolicyServer and File Encryption from 3.1.3 SP1 to 5.0, policies are unable to synchronize if the File Encryption 3.1.3 agent uses port 8080 (TMEE Service) during registration.

4. After upgrading PolicyServer and File Encryption from 3.1.3 SP1 to 5.0, authentication is locked at the "Change Password" screen if the File Encryption 3.1.3 agent used port 8080 (TMEE Service port) during registration.

5. Uninstalling File Encryption without restarting the endpoint does not automatically remove the program from the Add/Remove Programs list.

6. The legal notice does not appear when the endpoint starts.

7. The File Encryption agent desktop shortcut and agent icon flash when the File Encryption agent synchronizes with PolicyServer.