After the Recovery Tool finishes scanning and attempting to repair the device, the completion screen includes the options Advanced Functions and Shut Down. Click Advanced Functions to view a screen with one or more options depending on the disk types installed on the device.
Accessing the Advanced Functions screen requires authentication. For more information about scanning, repairing, and authentication, see Scanning and Repairing a Disk.
For standard hard drives (not a self-encrypting drive), the following options are available:
Launch File Explorer: Click to open a window that shows your file directory. You can copy files from your drive to an external storage device. The Recovery Tool will decrypt those files before adding them to the external device.
Trend Micro recommends backing up your most important files this way. Decryption using this function may take a long time, so if you want to decrypt and copy all files on the drive, instead decrypt the entire drive using the Recovery Console.
Enable Preboot: Click to set the endpoint to open the Full Disk Encryption preboot the next time that you restart with the Recovery Tool attached to the endpoint. The Recovery Tool includes an internal copy of the Full Disk Encryption preboot that you can use to access the Recovery Console to configure network settings or decrypt the device.
Cache All Users: Click to allow authentication without a network connection to PolicyServer. In case the endpoint experiences network connection issues after a repair task, users can still type their correct password to authenticate without connecting to PolicyServer.
For self-encrypting drives (SED), the following option is available:
Unlock SED: The Recovery Console performs one of the following actions depending on the disk configuration:
If the SED disk is a system disk, the Recovery Console removes the Full Disk Encryption preboot from the disk so that the device no longer requires authentication with PolicyServer.
If the SED disk is a data disk, the Recovery Console excludes the disk from being managed by Full Disk Encryption
If the device uses an SED as a system disk and the Advance Functions option is not available, shut down the device and use the Recovery Tool to boot the device again.