Remote Help allows Group or Enterprise Authenticators to assist Endpoint Encryption users who are locked out and cannot log on to Endpoint Encryption devices after too many unsuccessful log on attempts, or when the period between the last PolicyServer synchronization has been too long.
Remote Help authentication is triggered by Endpoint Encryption device policy rules. Remote Help policy rules are configurable in both PolicyServer MMC and Control Manager.
Manually synchronizing policies with PolicyServer also resets the challenge code.
The challenge code and response code are not case sensitive.
The Change Password screen appears.
If the account uses domain authentication, the endpoint boots directly into Windows.
The device boots into Windows.