Preparing the Recovery Tool

The Full Disk Encryption Recovery Tool is a preconfigured Linux environment inside of an ISO file. To use the Recovery Tool, install the Recovery Tool as a bootable disk on a DVD, USB flash drive, or other removeable media device.

The following procedure shows one example of how to install the Recovery Tool to a USB storage device using the free third-party program Rufus.

  1. Download the Full Disk Encryption installation package.

    The Endpoint Encryption installation packages are available on at the Trend Micro Download Center:

  2. Download and run Rufus.

    The Rufus utility is available on the Rufus website:

  3. Attach a USB storage device to the endpoint.

    This procedure will reformat the USB device, removing all data. Trend Micro recommends backing up all files on the USB device before proceeding.

  4. In the Device field, select the USB device.
  5. In the Partition scheme and target system type, select MBR partition scheme for BIOS or UEFI-CSM.
  6. Select the option Create a bootable disk using, and choose the option ISO image.
  7. Click the image icon () and select the image RecoveryTool_x.x.x.xxxx.iso.

    The Recovery Tool is located in the Full Disk Encryption installation package.

    For example, if you are using the TMEE Suite package, the Recovery Tool is in the following path:

    <base_file_path>\TMEE Suite\TMEE_Full Disk Encryption-Windows\Tools\RecoveryTool\RecoveryTool_x.x.x.xxxx.iso

  8. Click Start.
  9. On the warning message that appears, click OK.

    Rufus begins reformatting the USB device and installs the Recovery Tool on the USB device.

  10. When Rufus finishes creating the bootable disk, close Rufus and remove the USB device from the endpoint.