If you are unable to open Windows or the Full Disk Encryption preboot on a device, use the Full Disk Encryption Recovery Tool to detect problems on that device and potentially repair those issues. The following task assumes that you have already created a bootable disk of the Recovery Tool.
For example, if your system uses BIOS, open the BIOS screen, and select the Boot tab. If you used a USB storage device for the Recovery Tool, set Removeable Devices as the first boot priority.
The Recovery Tool boots the device.
At system startup, the Recovery Tool automatically opens the Recovery utility, and begins scanning the hard disk. If scanning successfully detects a problem with the device, the Recovery Tool will attempt to repair the issue. If repairing is successful, no further action needs to be taken.
Field |
Description |
---|---|
User name |
Specify an Administrator account. Authenticator and normal user accounts may not access the Recovery Tool, regardless of policy configuration. |
Password |
Specify the password for that user name. |
PolicyServer |
Specify the PolicyServer IP address or host name. |
Device ID |
Specify the device ID. For Full Disk Encryption 5.0 patch 4 or later devices, the Recovery Tool attempts to automatically generate this field. If the MBR or Full Disk Encryption database is corrupted, the Recovery Tool may be unable to retrieve this information. If the Recovery Tool is unable to retrieve this information, or the device is Full Disk Encryption 5.0 patch 3 or earlier, find and copy the device ID from PolicyServer MMC or Control Manager. In Control Manager, you can access the device ID from the Full Disk Encryption Status Report widget. See Full Disk Encryption Status. |
If the Recovery Tool is unable to connect to PolicyServer, a message appears requesting that you configure your network. In that case, click Network Status and Configuration to view your current network status. Click Configure to specify the endpoint IP address settings. Click Reconnect to attempt to connect to PolicyServer again and refresh your network information.
The Recovery Tool attempts to perform additional scanning and repairs. Regardless of whether recovery is successful or unsuccessful, a completion screen appears with the options Shut Down and Advanced Functions. For more information about the available advanced functions, see Advanced Functions.
If repairs were successful, the endpoint starts at the Full Disk Encryption preboot.