Contacting Trend Micro
In the United States, Trend Micro representatives are available by phone, fax, or email:
|
Address |
Trend Micro, Inc., 225 E. John Carpenter Freeway, Suite 1500, Irving, Texas 75062 |
|
Phone |
Phone: +1 (817) 569-8900 Toll free: (888) 762-8736 |
|
Website |
|
|
Email address |
-
Worldwide support offices:
-
Trend Micro product documentation:
Speeding Up the Support Call
To improve problem resolution, have the following information available:
-
Steps to reproduce the problem
-
Appliance or network information
-
Computer brand, model, and any connected hardware or devices
-
Amount of memory and free hard disk space
-
Operating system and service pack version
-
Version of the installed agent
-
Serial number or activation code
-
Detailed description of install environment
-
Exact text of any error message received
