Contacting Trend Micro

In the United States, Trend Micro representatives are available by phone, fax, or email:


Trend Micro, Inc., 225 E. John Carpenter Freeway, Suite 1500, Irving, Texas 75062


Phone: +1 (817) 569-8900

Toll free: (888) 762-8736


Email address

Speeding Up the Support Call

To improve problem resolution, have the following information available:

  • Steps to reproduce the problem

  • Appliance or network information

  • Computer brand, model, and any connected hardware or devices

  • Amount of memory and free hard disk space

  • Operating system and service pack version

  • Version of the installed agent

  • Serial number or activation code

  • Detailed description of install environment

  • Exact text of any error message received