To uninstall Endpoint Application Control agents, Trend Micro recommends the following:
Use a Windows administrator account to uninstall.
After uninstalling, restart the agent endpoint to allow Setup to complete clean-up tasks.
Use any of the following recommended uninstallation method for the type of Setup used to deploy the agent:
Installation Type |
Appropriate Uninstallation Methods |
---|---|
OfficeScan |
Use the OfficeScan plug-in. For example, to remove Endpoint Application Control agents from selected endpoints, follow the steps below:
Important:
To uninstall agents deployed using the OfficeScan plug-in, make sure to do so only from the OfficeScan Plug-in console. If any other method is used, the OfficeScan console will not be updated and will continue to display the uninstalled agents as "installed". |
Windows |
Use any of the following methods:
|
Command prompt |
|
Logon script |
|
Active Directory |
|
Third-party application deployment tool |
If uninstallation is interrupted or fails, you may need to manually remove items. After restarting the agent endpoint, confirm that the following items are removed:
Item Type |
Item and Location |
---|---|
Directory |
%ProgramFiles%\Trend Micro\Endpoint Application Control Agent %APPDATA%\Trend Micro |
File |
%windir%\System32\drivers\AcDriver.sys |
%windir%\System32\drivers\AcDriverHelper.sys |
|
Registry |
HKLM\SOFTWARE\TrendMicro\Endpoint Application Control Agent |
HKLM\SYSTEM\CurrentControlSet\services\acagentservice |
|
HKLM\SYSTEM\CurrentControlSet\services\AcDriver |
|
HKLM\SYSTEM\CurrentControlSet\services\AcDriverHelper |