About Agent Uninstallation

To uninstall Endpoint Application Control, Trend Micro recommends the following:

  • Use a Windows administrator account to uninstall.

  • After uninstalling, restart the agent endpoint to allow Setup to complete clean-up tasks.

  • Use any appropriate uninstallation method for the type of Setup used to deploy the agent.

    For example, use an appropriate uninstallation method from the following table:

    Installation Type

    Appropriate Uninstallation Methods


    See Installing Agents Using the OfficeScan Plug-In.

    Use the OfficeScan plug-in.

    For example, to remove the Endpoint Application Control agent from selected endpoints, go to the OfficeScan console and then, on the Agent Management screen, click Tasks > Uninstall Agent.


    If agents are installed using the OfficeScan plug-in, and then you attempt to uninstall using any method other than the OfficeScan plug-in, the OfficeScan console will continue to display the agent as "installed" but the agent may not be installed or functional.


    See Installing Agents Using Windows.

    Use any of the following methods:

    • Windows

      For example, in Windows 7, log on as a Windows administrator and then go to Start > Control Panel > Programs. Then, select Trend Micro Endpoint Application Control in the list, click Uninstall, and then follow the steps in the Windows uninstallation wizard.

    • Use the command prompt.

      For example, use the command prompt with Windows administrator privileges to do the following:

      • To uninstall 32-bit agents, type MsiExec.exe /X{31B282D5-D840-446C-9F0C-38F699B17983}

      • To uninstall 64-bit agents, type MsiExec.exe /X{CA94574A-9591-4278-9269-0F5FB01FF8A4}

    • Logon script

      For example, to uninstall Endpoint Application Control using the appropriate Windows architecture, use the following script:


      REG QUERY "HKLM\SOFTWARE\TrendMicro\Endpoint Application Control Agent"


      GOTO END




      IF EXIST %programFiles%\Trend Micro\Endpoint Application Control Agent\ac_bin\AcAgentService.exe MsiExec.exe /X{CA94574A-9591-4278-9269-0F5FB01FF8A4}

      GOTO END


      IF EXIST %programFiles%\Trend Micro\Endpoint Application Control Agent\ac_bin\AcAgentService.exe MsiExec.exe /X{31B282D5-D840-446C-9F0C-38F699B17983}

      GOTO END


    • Active Directory

      For example, do the following:

      1. Locate and right-click the Group Policy Object for the Endpoint Application Control agent and then select Edit. The Group Policy Management Editor screen appears.

      2. Do one of the following:

        • If your configuration is computer-based, expand Computer Configuration > Policies > Software Settings.

        • If your configuration is user-based, expand User Configuration > Policies > Software Settings.

      3. Click Software installation. Your installed Endpoint Application Control agents appear in the list.

      4. Select the agent or agents to remove, right-click one of the selected agents, and then select All Tasks > Remove.... The Remove Software notification appears.

      5. Select Immediately uninstall and then click OK.

    • Third-party application deployment tool

      Follow the best practices for your third-party deployment tool to uninstall agents.

    Command prompt

    See Installing Agents Using the Command Prompt.

    Logon script

    See Installing Agents Using a Logon Script.

    Active Directory

    See Installing Agents Using Active Directory.

    Third-party application deployment tool

    See Installing Agents Using Deployment Tools.

About Agent Uninstall Cleanup

If uninstallation is interrupted or fails, you may need to manually remove items. After restarting the agent endpoint, confirm that the following items are removed:

Item Type

Item and Location


%ProgramFiles%\Trend Micro\Endpoint Application Control Agent

%APPDATA%\Trend Micro





HKLM\SOFTWARE\TrendMicro\Endpoint Application Control Agent