Configuring Reputation Settings

To configure reputation settings:

  1. Open the following URL:

    https://www.ers.trendmicro.com

  2. Go to Policy > Reputation Settings.
  3. Enable or disable one of the Standard Reputation Services list.
  4. Under Advanced Reputation Service, move the slider to one of the following points:
    • Level 4: The most aggressive setting. If Email Reputation Services detects even a single spam message from a sender IP address, it adds the sender address into the dynamic reputation database. The length of time that the IP address stays in the database depends on whether Email Reputation Services detects additional spam from the sender.

    • Level 3: A moderately aggressive setting. Email Reputation Services allows a small volume of spam from senders with a good rating. However, if Email Reputation Services detects an increase in spam beyond the allowable threshold from such a sender, it adds the sender to the dynamic reputation database. The length of time that the IP address stays in the database depends on whether Email Reputation Services detects additional spam from the sender. The length of time may be extended up to maximum as in Level 4.

    • Level 2: A moderately tolerant setting. Email Reputation Services allows a larger volume of spam from a sender with a good rating. However, if Email Reputation Services detects an increase in spam above the allowable threshold from such a sender, it adds the sender to the dynamic reputation database. The length of time that the IP address stays in the database is generally shorter than the time for level 3.

    • Level 1: The least aggressive setting. Email Reputation Services allows the same amount of spam from a sender with a good rating, as in level 2. The length of time that an IP address stays in the database is shorter, in general, than that for level 2.

  5. Click Save.