Global Approved List

Trend Micro maintains several databases that are either approved or blocked IP addressed, based on their behavior. One such database is the Global Approved List. IP addresses in this list are IP addresses that have been authenticated and are known to come from approved senders. IP addresses in this list are automatically approved and pass through the network.

While Trend Micro maintains this database, you can also nominate your IP address to be added to this list. Trend Micro will then conduct their investigation and determine if the IP address you nominated should indeed be a part of this database.

To nominate an IP address to the Global Approved List:

Open the following URL:
https://www.ers.trendmicro.com
Go to IP Reputation > Global Approved List.
Read through the Global Approved List description. If you agree, click I Understand and Agree.
Note:
Provide all the necessary information on each of the following tabs to ensure that Trend Micro can conduct a full investigation. You may also be asked to provide more information if the provided information are not enough.
From the Mail Transfer Agent tab:
- To add one (1) or (2) entries:
  1. Provide the following:
    - IP
    - FQDN
    - Email domain name
    - Company name
    - Country/Region
    - Type of company
  2. To add another entry, click Add an entry.
- To add more Mail Transfer Agent entries:
  1. Download a sample CSV file.
  2. Provide the necessary information and save the file.
  3. Import the file to the site.
From the HELO/EHLO Checking tab:
- To add one (1) or two (2) entries, provide the HELO/EHLO string. You can also click Add an entry to add another string.
- To add more HELO/EHLO string entries:
  1. Download a sample CSV file.
  2. Provide the necessary information and save the file.
  3. Import the file to the site.
From the Contact Information tab, provide your email address, first and last name.
Click Nominate.
Trend Micro will investigate and determine if the IP address can be added to the Global Approved List. If the IP address does not fulfill the criteria to be added to the Global Blocked List, you can still add the IP address to your internal Approved lists (Approved Lists).