Forgot Password

If you forgot your password and cannot log on to the service, you can reset your password.

  1. Open your browser to the following URL:

    https://www.ers.trendmicro.com

  2. Click the Forgot your password? link below the Password field.
  3. Type your email address. You should receive an email message from Trend Micro.
  4. Click the link in the email.

    The Reset Your Password screen appears.

  5. Type your new password twice.
  6. Click Update.
Parent topic: Logging Onto the Console