Creating an Account

Create an account to sign up. You can try Email Reputation Services (refer to Request Trial Account) or purchase the full service. After signing up, you will receive an email with instructions on how to proceed.

If you sign up for a trial, you need to complete the request form appropriate to the service level that you wish to evaluate. If you purchase the full service, Trend Micro provides you with instructions on creating a customer account. Afterwards, Trend Micro sends you an Activation Code by email.

The Activation Code allows you access to only the level of service to which you are registered (Standard or Advanced).


The Activation Code for Email Reputation Services Advanced includes access to Email Reputation Services Standard, which is a subcomponent.

It may take up to one hour from when your Activation Code is issued before it is recognized by the Trend Micro Email Reputation Services systems.

If you don’t create an account, you can still query the reputation of an IP address (refer to Look Up IP Addresses) or nominate an IP address to the Global Approved List (refer to Global Approved List). However, you will not be able to configure your settings for better spam protection.

  1. Open your browser to the following URL:

  2. Click the Sign up link below the Logon fields.

    The Create an Account page displays.

  3. Provide the following information:
    • Activation code


      If you have not purchased the service and just want to try out the service, click Request a trial activation code link. Refer to Request Trial Account.

    • Email address (twice)

    • Password (twice)

    • First name

    • Last name

    • Company name

    • Country/Region

    • Type of company


    The Activation Code should be the same Activation Code used when configuring your MTA to accessEmail Reputation Services. Trend Micro will send an email message to the address filled out in the form. This message provides your user name, password, and a URL to click to activate the account.

  4. Click Sign up.