Querying Message Queue Logs

You can search for messages in the message queues and deliver, reroute, or delete the messages.

  1. Go to Logs > Message Queue.
  2. Specify the search criteria.
    Note:
    • If you do not specify a search criteria, the system displays up to the latest 10000 log entries on the Message Queue screen.

    • You can clear the search criteria by clicking Clear filters.

    Table 1.

    Filter

    Description

    Type

    Select a message queue type.

    Recipient(s)

    Specify a recipient email address. Only one address is allowed.

    Subject

    Specify the email message subject.

    Message Type

    Select one of the following options:

    • All: All notifications and archive messages

    • System generated: Notifications and archive messages that are sent from Deep Discovery Email Inspector.

    • Received: Messages that are received and scanned by Deep Discovery Email Inspector.

    Sender

    Specify the sender email address.

    Message ID

    Specify the unique message ID.

    Example: 20160603021433.F0304120A7A@example.com

    Archive/MTA server

    Specify the address of an archive server or MTA server.

  3. Click Query.

    Logs matching the search criteria appear in the table.

  4. (Optional) Select one or more messages and click to perform one of the following actions:
    • Deliver: Click this option to deliver the selected messages to recipients. You can check the delivery status in the log table.

    • Deliver All: Click this option to deliver all messages in the deferred message queue to recipients.

    • Reroute: Click this option to reroute the selected messages to an SMTP server you specify.

      Note:

      For more information, see Rerouting Messages in Message Queues.

    • Reroute All: Click this option to reroute all messages in the deferred and incoming queues to the SMTP server you specify.

      Note:

      For more information, see Rerouting Messages in Message Queues.

    • Delete: Click this option to delete the selected messages