Viewing Quarantined Messages

You can view the list of quarantined email messages that Deep Discovery Email Inspector considers as spam/graymail for your account.

Access the EUQ console to display the Quarantined Messages screen.

For more information, see Accessing the End-User Quarantine Console.

The following table describes the fields.

Table 1.

Field

Description

View detailed message information such as message size, message ID, attachment file name, and message content (up to the first 2K of the content).

Sender

View the sending email address of the detected message.

Recipient

View the detected message recipient email address.

Email Subject

View the email subject of the suspicious email message.

Detected

View the date and time that the suspicious email message was detected.

You can perform one of the following actions to manage quarantined messages:

  • Release: Select one or more messages and click Release to release the selected messages.

  • Release and Approve Sender: Select one or more messages and click Release and Approve Sender to release the selected messages and adds the sender email addresses to the Approved Senders list.

  • Delete: Select one or more messages and click Delete to remove the selected message from the quarantine folder.

Important:
  • Deep Discovery Email Inspector sends a released message directly to the intended recipient without reprocessing the message.

  • To allow users to deliver released messages directly from without scanning, select Deliver released messages directly without scanning on the User Quarantine Access screen.

    For more information, see Configuring User Quarantine Access Settings.

  • After deleting a message, you cannot recover the message.