Verify that the secondary appliance has the same firmware, hotfix, and patch version as the active primary appliance.
To view the appliance firmware, hotfix, and patch version, see About Screen.
Update or upgrade the appliance firmware, hotfix, and patch version as necessary. For details, see Updates.
If your network has Trend Micro Apex Central, only register the active primary appliance to Apex Central.
When using high availability, use the virtual IP address to register.
If you are using high availability, type the IPv4 virtual address or IPv6 virtual address.
Secondary appliances can test their connection to the active primary appliance at any time. Click Test Connection to get detailed information about any connectivity problems.
For details, see Enabling External Connections.
Trend Micro recommends using the external network connection setting of the active primary appliance.
For details, see Sandbox for macOS Tab.
For details, see Network Tab.
For details, see Accounts Tab.
Secondary appliances automatically deploy sandbox instances based on the sandbox allocation ratio of the active primary appliance. The following table lists a configuration example:
Appliance Type |
Deep Discovery Analyzer Hardware Model |
Maximum Number of Instances (Total) |
Number of Windows 7 Instances |
Number of Windows 8.1 Instances |
---|---|---|---|---|
Primary appliance |
1200 or 1100 |
60 |
40 |
20 |
Secondary appliance |
1200 or 1100 |
60 |
40 |
20 |