Trend Micro Security (for Mac) SaaS Agent Post-installation

  1. Verify the following:
    • The Trend Micro Security (for Mac) agent icon () displays on the menu bar of the endpoint.

    • The Trend Micro Security (for Mac) agent files are found under the <agent installation folder>.

    • The agent appears on the web console‚Äôs agent tree. To access the agent tree, click Agent Management on the main menu.

  2. Update Trend Micro Security (for Mac) components by clicking Update on the agent console. The agent downloads components from the Trend Micro Security (for Mac) server.

    If the agent cannot connect to the server, it downloads directly from the Trend Micro ActiveUpdate server. Internet connection is required to connect to the ActiveUpdate server.

  3. Start a manual scan on the endpoint.

If there are problems with the agent after installation, try uninstalling and then reinstalling the agent.