Recovering Managed Products

Control Manager allows you to recover managed products that were accidentally deleted from the Product Directory.


The following actions may also delete managed products from the Product Directory:

  • Reinstalling the Control Manager server and selecting Delete existing records and create a new database

  • Replacing a corrupted Control Manager database with another database with the same name

  1. Restart the Control Manager service on the managed product server.

    For more information, see Stopping and Restarting Control Manager Services.

  2. Wait for the agent to re-register itself.

    By default, older Control Manager agents verify their connection to the server every eight hours. If the agent detects that its record has been deleted, it will re-register itself automatically.

  3. Manually re-register MCP agents to the Control Manager server.