Changing Control Manager 2.x Agent Connection Re-Verification Frequency

By default, Control Manager 2.x agents verify their connection with the Control Manager server every eight hours. Edit a configuration file on the agent computer to modify the frequency.


MCP agents cannot reconnect to Control Manager if the connection is lost. A user must manually re-register the managed products.

  1. From the managed product's server, navigate to the Control Manager agent home directory (for example, C:\Program Files\Trend\IMSS\Agent).
  2. Back up Entity.cfg.
  3. Open Entity.cfg using a text editor (for example, Notepad).
  4. Search for the parameter ENTITY_retry_hour and specify an integer value to modify the default verification time. The ENTITY_retry_hour value is in terms of number of hours. Acceptable values are from 1 to 24 hours.
  5. Save and close Entity.cfg to apply the new verification time.