Root Account Information

Control Manager creates the Root account upon installation. The Root and Administrator accounts can view all the functions in the menu, use all available services, and, on older managed products, can install agents.

The Root account also has the following additional privileges:

  • Only the Root account can see all user accounts on the server; other accounts can only see their child accounts.

  • The Root account can unlock a locked function by forcibly logging out the user who currently uses the function.


Control Manager accounts log on to Control Manager only and not the entire network. Control Manager user accounts are not the same as network domain accounts.