Setting an Agent Communication Schedule for a Managed Product

  1. Navigate to Administration > Settings > Agent Communication Schedule.

    The Agent Communication Schedule screen appears.

  2. Select the managed product schedule to modify.

    The Set Communicator Schedule screen appears.

  3. Define the schedule. Specify a new time or use the default setting:
    • To specify a new setting, change the appropriate time slots in the schedule bar and then click Save

    • To use the default setting, return to the Agent Communication Schedule screen. Select the schedule to apply and click Reset to Default Schedule