Pending Agents and Agents with Issues

The Pending Agents screen provides the following details:

• Host Name: Name of the endpoint running the Deep Discovery Endpoint Sensor agent

• IP address: IPv4 or IPv6 address of the endpoint

• Reason: These are the possible reasons why an investigation is pending or has issues:

  • Pending

    • Command in progress

    • Command waiting to be deployed

  • With issues

    • Command processing timeout

    • An agent error has occurred

    • Agent is unreachable

    Note: Ensure that network connectivity is present and that the agent program is running on the host. Consider restarting the endpoint if the issue persists.

• Last Reported: Date and time when the agent last communicated with the Deep Discovery Endpoint Sensor server

For details on troubleshooting offline or unreachable agents, see the Deep Discovery Endpoint Sensor documentation.