Before contacting Technical Support, here are two things you can quickly do to try and find a solution to your problem:
Check your documentation: the manual and online help provide comprehensive information about Control Manager. Search both documents to see if they contain your solution.
Visit our Technical Support website: our Technical Support website contains the latest information about all Trend Micro products. The support website has answers to previous user inquiries.
To search the Knowledge Base, visithttp://esupport.trendmicro.com/en-us/default.aspx