Setting an Agent Communication Schedule for a Managed Product
- Navigate to Administration > Settings > Agent Communication Schedule.
The Agent Communication Schedule screen appears.
- Select the managed product schedule to modify.
The Set Communicator Schedule screen appears.
- Define the schedule. Specify a new time or use the default
setting:
To specify a new setting, change the appropriate time slots in the schedule bar and then click Save
To use the default setting, return to the Agent Communication Schedule screen. Select the schedule to apply and click Reset to Default Schedule
Parent topic: Configuring Agent Communication Schedules
