Deprovisioning a Service Account for Box

The steps outlined below detail how to deprovision a service account for Box.

  1. Choose Administration > Service Account.
  2. Select the Box service account and click Remove.
  3. Remove the Cloud App Security application for all of your users.
    1. Visit
    2. Click Apps on the menu bar.
    3. In the Individual Application Controls section, search for the application named Cloud App Security.
    4. Hover over the app's row and click the Configure button displayed.
    5. Click Available and clear the Enforce event notifications settings on all users check box.
    6. Visit
    7. Search for the Cloud App Security application and remove it from your applications.
  4. Remove the folders created by Cloud App Security from the Box administrator's root directory:
    • Temporary folder: trendmicro_cas_temp__dont_change_or_delete


      Unshare the temporary folder and make the folder unavailable to others before removing it.

    • Quarantine folder: trendmicro_cas_quarantine__dont_change_or_delete


      Back up the existing quarantined files if necessary.

  5. Delete the group created for temporary folder management from the Box admin console:
    1. Go to Admin Console > Users and Groups > Groups.

    2. Click group trendmicro_cas_temp__dont_change_or_delete, and then click Delete Group in the upper right of the screen.

  6. Manually remove the remaining data.

    For details, see Changes Made Under API-based Protection.