Grant permissions on emails quarantined for different reasons and enable users to report false positives and false negatives to Trend Micro in the Cloud App Security management console.
For emails quarantined for containing ransomware, malicious files, or malicious URLs, Trend Micros recommends that you exert caution when granting permissions to your users.
The senders trusted by your users do not bypass other enabled scan filters, such as Malware Scanning, File Blocking, Web Reputation, and Virtual Analyzer.
Senders trusted by your users can not be blocked by the blocked sender list for Advanced Spam Protection in policy settings. However, such users can be blocked by the Blocked Lists for Exchange Online in global settings.
Reporting an email also sends a copy of the email to Trend Micro. However, this action does not move or delete the email.