Configuring Inactive Agent Removal Settings

You can configure when Apex One changes the status of Security Agents to "inactive". Apex One defines an agent as being "inactive" after the Security Agent does not report back to the server for any of the following reasons:

  • The Security Agent program was removed from the endpoint manually

  • A user disabled or unloaded the Security Agent program for an extended period

You can configure Apex One to automatically remove inactive Security Agents from the agent tree.

  1. Go to Administration > Settings > Inactive Agents.
  2. Select Enable automatic removal of inactive agents.
  3. Select how many days should pass before Apex One considers the Security Agent inactive.
  4. Click Save.