System Settings

  1. Go to Agents > Global Agent Settings,
  2. Click the System tab.
  3. Configure settings as required.

    Section

    Settings

    Certified Safe Software Service Settings

    Enable the Certified Safe Software Service for Behavior Monitoring, Firewall, and antivirus scans: Queries Trend Micro data centers to verify the safety of a program detected by Malware Behavior Blocking, Event Monitoring, Firewall, or antivirus scans to reduce the likelihood of false positives

    Services Restart

    Automatically restart any Security Agent service if the service terminates unexpectedly: Restarts Security Agent services that stopped responding unexpectedly

    Configure the following:

    • Restart the service after __ minutes: Specify the amount of time (in number of minutes) that must elapse before Apex One restarts a service.

    • If the first attempt to restart the service is unsuccessful, retry __ times: Specify the maximum retry attempts for restarting a service. Manually restart a service if it remains stopped after the maximum retry attempts.

    • Reset the unsuccessful restart count after_ hour(s): If a service remains stopped after exhausting the maximum retry attempts, Apex One waits a certain number of hours to reset the failure count. If a service remains stopped after the number of hours elapses, Apex One restarts the service.

  4. Click Save.