Apex One (Mac) as a Service Server Online Help > Getting Help > Troubleshooting
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        • Preface
          • Apex One (Mac) Documentation
          • Audience
          • Document Conventions
          • Terminology
        • Introducing Apex One (Mac)
          • About Apex One (Mac)
          • New in this Release
          • Key Features and Benefits
          • The Apex One (Mac) Server
          • The Apex One (Mac) Security Agent
        • Getting Started
          • Getting Started Tasks
          • The Web Console
          • Security Summary
          • The Agent Tree
            • Agent Tree General Tasks
            • Agent Tree Specific Tasks
          • Groups
            • Adding a Group
            • Deleting a Group or Security Agent
            • Renaming a Group
            • Moving Security Agents
              • Moving Agents to Another Group
              • Moving Security Agents to Another Server
          • Widgets
            • Agent Connectivity (Mac) Widget
            • Agent Updates (Mac) Widget
            • Security Risk Detections (Mac) Widget
          • Trend Micro Smart Protection
            • Smart Feedback
        • Installing the Security Agent
          • Mac Platforms
          • Agent Installation Methods and Setup Files
          • Agent Post-installation
          • Security Agent Uninstallation
            • Uninstalling the Security Agent
        • Keeping Protection Up-to-Date
          • Components
          • Update Overview
          • Agent Updates
            • Configuring Agent Automatic Update
            • Launching Agent Update from the Summary Screen
            • Launching Agent Update from the Agent Management Screen
        • Protecting Endpoints from Security Risks
          • About Security Risks
            • Viruses and Malware
            • Spyware and Grayware
          • Scan Now
            • Initiating Scan Now
          • Viewing Scan Operation Logs
          • Viewing Device Control Logs
          • Security Risk Notifications and Logs
            • Configuring Security Risk Notifications for Administrators
            • Configuring Outbreak Notifications for Administrators
            • Viewing Security Risk Logs
              • Scan Results
              • Uncleanable Files
            • Resetting Security Risk Count
        • Protecting Endpoints from Web-based Threats
          • Web Threats
          • Web Reputation
          • Configuring the Approved and Blocked URL Lists
          • Viewing Web Reputation Logs
        • Managing the Server and Security Agents
          • Enabling Certified Safe Software Service
          • Managing Logs
          • Trend Micro Apex Central and Control Manager
            • Apex Central Policies
            • Key Performance Indicators Widget
              • Configuring Server Connection Settings
              • Configuring Key Performance Indicators
              • Configuring Widget Settings
          • Inactive Security Agents
            • Automatically Removing Inactive Security Agents
          • Agent Icons
        • Getting Help
          • Troubleshooting
            • Web Console Access
            • Agent Installation
            • General Agent Error
          • Technical Support
            • Troubleshooting Resources
              • Using the Support Portal
              • Threat Encyclopedia
            • Contacting Trend Micro
              • Speeding Up the Support Call
            • Sending Suspicious Content to Trend Micro
              • Email Reputation Services
              • File Reputation Services
              • Web Reputation Services
            • Other Resources
              • Download Center
              • Documentation Feedback
        • IPv6 Support in Apex One (Mac)
          • Apex One (Mac) Security Agent IPv6 Requirements
          • Pure IPv6 Agent Limitations
          • Configuring IPv6 Addresses
          • Screens That Display IP Addresses
        • Product Terminology and Concepts
          • IntelliScan
          • Uncleanable Files

        Troubleshooting

        • Web Console Access
        • Agent Installation
        • General Agent Error
        Parent topic: Getting Help