Trend Micro constantly monitors your Apex Central as a Service servers and Security Agents for irregularities. Trend Micro engineers can take proactive actions to compensate for issues related to server resources, such as hard disk space and memory allocation. However, incorrect server settings or an unsuccessful hotfix deployment may cause service disruptions or unnecessarily high network consumption.
If you grant the necessary permissions, Trend Micro engineers can take proactive, preventative measures to ensure the continuity of your business operations without interrupting you with numerous email messages and notifications. With your permission, Trend Micro engineers can take the following actions to remotely troubleshoot and, in some cases, fix issues in your Apex Central as a Service environment.
Target |
Possible Remediation Actions |
---|---|
Servers |
|
Security Agents |
Allow Trend Micro Support to enable debug logging and collect the following data for troubleshooting purposes For Windows endpoints:
For Mac endpoints:
Allow Trend Micro Support to take proactive, remote troubleshooting actions on the Security Agent program
|