Contacting Trend Micro

Before Contacting Trend Micro

  • Try to find the answer to your question in the help system.
  • Refer to the readme file for late-breaking announcements, a list of known issues, and other specific information about your security software.
  • Visit the Technical Support website to find the latest information about Trend Micro software and services, as well as answers to previously asked questions:


Getting Technical Support

You can open a technical support case at:

If you would rather speak with a technical support engineer, please click the link below to find the telephone number for your region:

Whether calling or writing, you can help Trend Micro solve your problem as quickly as possible by providing the following information:

  • The serial number of your software
  • The version number of your software
  • The exact text of the error message, if any
  • A brief explanation of what you were doing when the problem occurred (please mention any steps that could reproduce the problem)

Tutorials and Help