Your computer cannot contact Trend Micro. The problem most likely resulted from your computer having problems connecting with the Internet.
Check your Internet connection by trying to open a website. If you cannot open any websites, check your Internet cable or wireless Internet connection for any obvious problems.
If you access the Internet through a proxy server, make sure to enter the proxy server information in Microsoft® Internet Explorer®.
Check your firewall settings to make sure that it has not blocked access to the Internet.
If you can still open pages on the Internet from this computer,
a computer virus or spyware may have caused the interference. Try
visiting this website to run a free scan: http://housecall.trendmicro.com/.