Try to find the answer to your question in the help system.
Refer to the readme file for late-breaking announcements, a list of known issues, and other specific information about your security software.
Visit the Technical Support website to find the latest information about Trend Micro software and services, as well as answers to previously asked questions:http://www.trendmicro.com/support/consumer/
You can open a technical support case at: http://esupport.trendmicro.com/support/consumer/submitonline.do.
If you would rather speak with a technical support engineer, please click the link below to find the telephone number for your region:http://esupport.trendmicro.com/support/consumer/callus.do
Whether calling or writing, you can help Trend Micro solve your problem as quickly as possible by providing the following information:
The serial number of your software
The version number of your software
The exact text of the error message, if any
A brief explanation of what you were doing when the problem
occurred (please mention any steps that could reproduce the