Contact Trend Micro

Before Contacting Trend Micro

  • Try the Trend Micro™ SafeSync™ FAQs page for answers to common questions.

  • Try to find the answer to your question in the  help system.

  • Refer to the readme file for late-breaking announcements, a list of known issues, and other specific information about Trend Micro SafeSync.

  • Visit the Technical Support website to find the latest information about Trend Micro software and services, as well as answers to previously asked questions:

Getting Technical Support

You can open a technical support case by visiting:

Whether calling or writing, you can help Trend Micro solve your problem as quickly as possible by providing the following information:

  • Your Trend Micro™ SafeSync™ account details

  • The exact text of the error message, if any

  • A brief explanation of what you were doing when the problem occurred (please mention any steps that could reproduce the problem)