Trend Micro, Inc .

June 2012

Trend Micro™ Security (for Mac) Server

Version 1.5 Service Pack 4

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's Web site for documentation updates at http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac).aspx.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro Web site. Register during installation, or online at http://olr.trendmicro.com.

Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: www.trendmicro.com/download/documentation/rating.asp.

Contents

1. About Trend Micro Security

2. Key Features and Benefits

3. Document Set

4. System Requirements

5. Installation

6. Post-installation Configuration

7. Known Issues

8. Release History

9. Contact Information

10. About Trend Micro

11. License Agreement

1. About Trend Micro Security for Mac

Trend Micro Security for Mac provides the latest endpoint protection against security risks, blended threats, and platform independent Web-based attacks. Trend Micro Security for Mac integrates with OfficeScan, simplifying the management of Macintosh desktops, laptops, and servers though the same Web console that manages Windows-based clients and servers.

1.1. Overview of This Release

This service pack adds support for OS X™ Mountain Lion 10.8 or later.

1.2. Who Should Install This Release

Install this service pack if:

• You have installed Trend Micro Security 1.5 (with or without a previously released service pack) and want to upgrade.
  
  
• You are installing Trend Micro Security for the first time.

For details, see the Installation section below.

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2. Key Features and Benefits

Trend Micro Security provides the following features and benefits:

Security Risk Protection

Trend Micro Security protects computers from security risks by scanning files and then performing a specific action on each security risk detected. An overwhelming number of security risks detected over a short period of time signals an outbreak. Trend Micro Security notifies you of any outbreak so you can take immediate action, such as cleaning infected computers and isolating them until they are completely risk-free.

Web Reputation

Web reputation technology proactively protects client computers within or outside the corporate network from malicious and potentially dangerous Web sites. Web reputation breaks the infection chain and prevents downloading of malicious code.

Centralized Management

A Web-based management console gives administrators transparent access to all clients on the network. The Web console coordinates automatic deployment of security policies, pattern files, and software updates on every client. Administrators can perform remote administration and configure settings for clients or groups.

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3. Document Set

The document set for the Trend Micro Security server includes:

• Administrator's Guide: A PDF document that discusses Trend Micro Security server and client installation, getting started information, and server and client management.
  
  
• Help: HTML files compiled in WebHelp format that provide "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Security server and client consoles.
  
  
• Installation and Configuration Worksheet: A PDF document that provides a checklist of items to guide the administrator in setting up and configuring Trend Micro Security.
  
  
• Readme file: Contains a list of known issues and basic installation steps. It may also contain late-breaking product information not found in the online or printed documentation.

Download the latest versions of the PDF documents and readme at http://docs.trendmicro.com/en-us/enterprise/trend-micro-security-(for-mac).aspx/.

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4. System Requirements

    Trend Micro Security server

   Trend Micro Security client

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5. Installation

Upgrading the Trend Micro Security Server

If you have installed Trend Micro Security 1.5 (with or without a previously released service pack), upgrade the Trend Micro Security server to this service pack by opening the Plug-in Manager console, and then clicking Download in the Trend Micro Security (for Mac) section. The build number that displays in the console should be 1.6.xxxx.

Upgrade the clients after upgrading the server. For server and client upgrade instructions, refer to Chapter 8 of the Administrator's Guide.

Performing a Fresh Installation of the Trend Micro Security Server

If this is your first time to install Trend Micro Security, perform the following steps:

Note: This service pack does not require installing Trend Micro Security 1.5 separately. The installation package installs both version 1.5 and this service pack.

Before installing Trend Micro Security server, check the Plug-in Manager update source by navigating to Updates > Server > Update Source on the OfficeScan Web console. The update source can be any of the following:

ActiveUpdate Server

The Trend Micro ActiveUpdate server is the default update source for OfficeScan. Internet connection is required to connect to this server. If the server computer connects to the Internet through a proxy server, ensure that Internet connection can be established using the proxy settings.

Other Update Source

If you have specified multiple update sources:

• Ensure the server computer can connect to the first update source on the list. If the server computer cannot connect to the first update source, it does not attempt to connect to the other update sources.
  
  
• Check if the first update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the Trend Micro Security installation package.

For assistance in setting up an update source, contact your support provider.

Intranet Location Containing a Copy of the Current File

If the update source is an intranet location:

• Check if there is functional connection between the server computer and the update source.
  
  
• Check if the update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the Trend Micro Security installation package.

For assistance in setting up the intranet source, contact your support provider.

To install the Trend Micro Security server:

1. Open the OfficeScan Web console and click Plug-in Manager on the main menu.
   
   
2. Go to the Trend Micro Security (for Mac) section and click Download. Plug-in Manager downloads the package to <OfficeScan Server installation folder>\PCCSRV\Download\Product. <OfficeScan Server Installation folder> is typically C:\Program Files\Trend Micro\OfficeScan.
   
   
3. Monitor the download progress. You can navigate away from the screen during the download.
   
   
4. If you encounter problems downloading the package, check the server update logs on the OfficeScan Web console. On the main menu, click Logs > Server Update Logs.
   
   
5. After Plug-in Manager downloads the package, a new screen with the following options displays: Install Now or Install Later.
   
   
   1. If you click Install Now, agree to the license agreement and then check the installation progress.
      
      
   2. If you click Install Later:
      
      
      • Open the OfficeScan Web console and click Plug-in Manager on the main menu.
        
        
      • Go to the Trend Micro Security (for Mac) section and click Install.
        
        
      • Agree to the license agreement and then check the installation progress.

After the installation, the Trend Micro Security version displays.

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6. Post-installation Configuration

For a list of recommended post-installation tasks, including steps to install the Trend Micro Security client, refer to the Administrator's Guide or Help .

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7. Known Issues

7.1. Server Known Issues

1. When the server is installed on a Windows Server 2008 computer, the following Windows message displays:

" A program can't display a message on your desktop."

This message can be ignored. The server will be installed successfully.

2. A client that has been uninstalled from a Macintosh computer is not automatically unregistered from the server. On the Web console's client tree, the client's status is "offline".

To unregister the client from the server:

1. On the Web console, click Client Management and select the client that was uninstalled.
2. Click Manage Client Tree > Remove Group/Client.

3. The server does not automatically remove inactive clients from the client tree.

An inactive client has been continuously offline for an extended period of time and may have already been uninstalled from the Macintosh computer. To remove an inactive client, see the unregistration steps in known issue 7.1.2.

7.2. Client Known Issues

1. Trend Micro Security client does not support the ipfw (ipfirewall) command. When a user issues the command on the Macintosh computer to limit bandwidth usage, the computer becomes unresponsive.
   
   
2. When a user uses proxy settings for Internet connection and then accesses a Web site that does not exist, the Trend Micro Security client displays a blocking page stating that the Web site is unrated.
   
   
3. If users choose the option Set access for specific services and applications in the personal firewall for Mac OS X and then install the Trend Micro Security client, users need to allow connections to icorepluginMgr when prompted by the system. icorepluginMgr is used to register the client to the server.
   
   
4. A Java-based application on Macintosh computers may take longer to launch if the application links to a large number of .jar files. Trend Micro Security needs to scan all the .jar files for security risks before the application can be launched. If users experience this problem, you can consider adding .jar to the scan exclusion list.
   
   
5. If the Trend Micro Security client is installed on Mac OS X Lion 10.7 or OS X Mountain Lion 10.8, the Mac user needs to run a software update to install the latest Java runtime environment version. Java runtime environment, a required client component, is no longer pre-installed with Mac OS X Lion 10.7 and OS X Mountain Lion 10.8.
   
   
6. After migrating to OS X Mountain Lion 10.8, the operating system removes Java for Mac OS X 10.8, which can prevent users from launching the Trend Micro Security client normally. To resolve this issue, re-install Java for Mac OS X 10.8 and then restart the Mac computer.
   
   
7. The message "tmsminstall.mpkg cannot be opened because it is from an unidentified developer” displays during client installation on OS X Mountain Lion 10.8. To avoid this issue, users must open the “Security and Privacy” configuration page, go to the “Allow application downloaded from” section, and then choose the “Anywhere” option.
   
   
8. The client uninstallation package cannot be upgraded to the latest version after migrating to Service Pack 4.

7.3. Resolved Known Issues

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8. Release History

Visit the Trend Micro Web site to learn more about updates to this product.

http://www.trendmicro.com

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9. Contact Information

A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our Web site.

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

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10. About Trend Micro

Trend Micro, Inc. provides virus protection, anti-spam, and content-filtering security products and services. Trend Micro allows companies worldwide to stop viruses and other malicious code from a central point before they can reach the desktop.

Copyright 2009-2012, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.

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11. License Agreement

Information about your license agreement with Trend Micro can be viewed at http://www.trendmicro.com/en/purchase/license/.

Third-party licensing information can be viewed from the About page on the Trend Micro Security server’s Web console.

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