Update_Source

Update Source

Before installing Trend Micro Security server, check the Plug-in Manager update source by navigating to Updates > Server > Update Source on the OfficeScan Web console. The update source can be any of the following:

ActiveUpdate Server

The Trend Micro ActiveUpdate server is the default update source for OfficeScan. Internet connection is required to connect to this server. If the server computer connects to the Internet through a proxy server, ensure that Internet connection can be established using the proxy settings.

Other Update Source

If you have specified multiple update sources:

Ensure the server computer can connect to the first update source on the list. If the server computer cannot connect to the first update source, it does not attempt to connect to the other update sources.
Check if the first update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the Trend Micro Security installation package.

For assistance in setting up an update source, contact your support provider.

Intranet Location Containing a Copy of the Current File

If the update source is an intranet location:

Check if there is functional connection between the server computer and the update source.
Check if the update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the Trend Micro Security installation package.

For assistance in setting up the intranet source, contact your support provider.