What if the endpoint uses SHA1 certificates that have reached end-of-support? Parent topic

Endpoints running Windows Vista or earlier may be set up with SHA1 certificates that have expired past their EOS (end-of-support) date. This may cause issues when running Trend Micro Portable Security or Trend Micro USB Security on endpoints where Trend Micro Safe Lock is installed. To ensure that Trend Micro Portable Security or Trend Micro USB Security run without issues, perform the following:

Procedure

  1. On the agent, launch the Trend Micro Safe Lock settings screen.
    For details, see Enabling or Disabling Feature Settings.
  2. Under Intrusion Prevention, disable USB Malware Protection.
  3. Click the Approved List menu item.
  4. Add all the modules required for each product to the Approved List:
    • Add Trend Micro Portable Security modules to the Approved List
    • Add Trend Micro USB Security modules to the Approved List
    For details, see Adding or Removing Files.
    Note
    Note
    To determine the required modules, contact Trend Micro support.
  5. Launch Trend Micro Portable Security or Trend Micro USB Security.
    Trend Micro Portable Security or Trend Micro USB Security should run without issues.