Agent Requirements

Agent Deployment Requirements

To deploy Threat Management Agent, the endpoint must run any of the following operating systems:

Microsoft™ Windows™ 2000 (including Professional, Server, and Advanced Server Editions) with Service Pack 4
Windows Server™ 2003 (Standard and Enterprise Editions) with Service Pack 1 or later
Windows XP (Home and Professional Editions) with Service Pack 2 or later
Windows Vista™ (Enterprise, Business, and Ultimate Editions)
Windows Server 2008
Windows 7 (32-bit version)

Additional Requirements - Packager Tool

A computer that can access the Threat Mitigator console is required. The tool will be downloaded to a folder on this computer.

Additional Requirements - Browser-based Installation

Microsoft™ Internet Explorer™ 6.0 or later is required to launch the installation.

Additional Requirements - TMAgent Manager

Earlier versions of TMAgent Manager are available from the ActiveUpdate server. However, this version is not. You need to use the standalone installation package to install or upgrade TMAgent Manager.

The following items are required when deploying the agent using TMAgent Manager.

For TMAgent Manager:

A computer with the following programs already installed and currently running:
OfficeScan server, version 8.0 Service Pack 1 or later
In some OfficeScan server versions, TMAgent Manager cannot retrieve the correct OfficeScan domain and client information from the OfficeScan server database. To resolve this issue, apply the following OfficeScan hot fixes:
For OfficeScan 10 Service Pack 1: Hot fix 1791.3
For OfficeScan 8 Service Pack 1 with Patch 4: Hot fix 3450
Plug-in Manager server, version 1.0 (apply the latest patch, if available)
Check the following if the OfficeScan server obtains updates from a custom update source (and not from the Trend Micro ActiveUpdate server):
Ensure that the server computer can connect to the first update source on the list found on the OfficeScan server console’s Server Update Source screen (navigate to Updates > Server > Update Source). If the server computer cannot connect to the first update source, it does not attempt to connect to the other update sources.
Plug-in Manager component list: Check if the first update source contains the latest version of the Plug-in Manager component list (OSCE_AOS_COMP_LIST.xml) and the TMAgent Manager installation package.

For Threat Management Agent and TMAgent Manager client:

A computer with the following programs already installed and currently running:
OfficeScan client, version 8.0 Service Pack 1 (or later version)
Plug-in Manager client, version 1.0