To help speed up problem resolution, collect the following debug information from endpoints and send the files to your support provider along with error messages or descriptions.
Use the SIC log tool to collect endpoint information
Export the entire registry key of HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Policyenforcer
Collect the following log files:
Note: %WINDIR% indicates the Windows directory, for example C:\Windows and %temp% indicates the temp folder, for example C:\windows\temp
All the files in the %WINDIR%\PEAgent folder
Threat Management Agent deployment debug log
%WINDIR%\PEAgentDeployLog.txt
%temp%\PEAgentDeployLog.txt
Threat Management Agent main debug logs:
%WINDIR%\PEAgent\PEAgentLog.txt
%WINDIR%\PEAgent\PEAgentLog.txt.bak
Threat Management Agent system tray icon debug log:
%WINDIR%\PEAgent\PEAgentMonitor.txt
Threat Management Agent upgrade debug log:
%WINDIR%\PEAgent\msilog.txt
%temp%\PEAConfig.txt or PEAconfig.txt.bak
Vulnerability Assessment debug log:
%WINDIR%\PEAgent\tmva\Debug\*.*
Threat mitigation debug logs:
%WINDIR%\PEAgent\TDME\TDMEAgentDebugLog.log
%WINDIR%\PEAgent\TDME\Debug\*.*
%WINDIR%\PEAgent\TDME\report\*.*
%WINDIR%\PEAgent\TDME\TDMEEventLog\*.*