TrendLabsSM is the global antivirus research and support center of Trend Micro. It is located on multiple continents, with researchers and engineers who operate around the clock to provide you, and every Trend Micro customer, with service and support.
You can rely on the following post-sales service:
Regular updates for all known "zoo" and "in-the-wild" computer viruses and malicious codes
Emergency virus outbreak support
Email access to antivirus engineers
Knowledge Base, the Trend Micro online database of technical support issues