<> Trend Micro, Inc. December 23, 2019 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) Mobile Security version 9.8 SP3 for Android 4.0 or later ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Notes: This readme file was current at the time of product release, however, you should check for documentation updates at the Trend Micro Web site: http://www.trendmicro.com/download/ Contents ===================================================================== 1. About Trend Micro Mobile Security 1.1 Overview of this Release 1.2 Who Should Install this Release 2. What's New 3. Documentation Set 4. System Requirements 5. Installation 6. Post-Installation Configuration 7. Known Issues 8. Release History 9. Contact Information 10. About Trend Micro 11. License Agreement ===================================================================== 1. About Trend Micro Mobile Security ======================================================================== 1.1 Overview of this Release ===================================================================== Trend Micro(TM) Mobile Security for Enterprise 9.8 SP3 uses the latest security technologies to defend against threats to mobile devices. Integrated filters can also block unwanted telephone calls and text messages. Mobile Security also provides Web Security that can help protect you from online fraud like phishing and pharming by blocking access to risky sites on the Web. The logon password protection helps protect your mobile device from an unauthorized access. This version of Mobile Security offers the following features: - Scheduled or manual component updates ensure up-to-date pattern, security policies, and program versions - Logon authentication prevent unauthorized access to mobile device - Uninstallation protection using a preset password - Award-winning anti-malware scanning technology for mobile malware threats - Web Security ensures safe Internet browsing - SMS filtering blocks unwanted text messages - Call filtering blocks calls from unwanted and anonymous callers - Comprehensive logs track scan results, security threats found, text messages and calls filtered, and other events - Enables the administrator to: - provision Wi-Fi settings and control various features on mobile devices - enforce password authentication and configure password complexity - allow or block the installation of certain applications on mobile devices - create a list of apps for the users to install on mobile devices through Enterprise Applications - lock, locate, or wipe the data off the mobile device remotely - authenticate a batch of mobile devices using their IMEI numbers and/or Wi-Fi MAC addresses. - Supports scanning mobile devices for the following: - malicious SSL certificates - network traffic decryption - unsafe access points (Wi-Fi) - developer options and USB debugging - Provides support for Android 8 operating system. 1.2 Who Should Install this Release ===================================================================== Those who want to set up Mobile Security for Enterprise Version 9.8 SP3 or upgrade Mobile Security for Enterprise from version 9.7 or later. 2. What's New ======================================================================== This version of Mobile Security for Enterprise fixes some known bugs. 3. Documentation Set ======================================================================== In addition to this readme.txt, the documentation set for this product includes the following: - Administrator's Guide -- product overview and detailed configuration instructions for network administrators. - Installation and Deployment Guide -- installation planning, installation and initial setup instructions, and basic information intended to get you "up and running". Electronic versions of the manuals are available at: http://www.trendmicro.com/download/ - Online help -- Context-sensitive help screens that provide guidance for performing a task. - Knowledge Base -- a searchable database of known product issues with related problem-solving and troubleshooting topics. http://kb.trendmicro.com/solutions/ 4. System Requirements ======================================================================== Before installing Trend Micro Mobile Security, ensure that your mobile device meets the following requirements: * Platform: Google Android * Operating system: - Android 4.0 Ice Cream Sandwich - Android 4.1 Jelly Bean - Android 4.2 Jelly Bean - Android 4.3 Jelly Bean - Android 4.4 KitKat - Android 5.0 Lollipop - Android 5.1 Lollipop - Android 6.0 Marshmallow - Android 7.0 Nougat - Android 8.0 Oreo - Android 9.0 Pie - Android 10.0 * Storage space: 10MB minimum * Others: Internet connection 5. Installation Overview ======================================================================== This section explains key steps for installing the application. For detailed installation steps, refer to the Installation and Deployment Guide. Install the Mobile Device Agent (the Mobile Security client program) on supported mobile device platforms using one of the following methods: - Email notification - Manual installation 6. Post-Installation Configuration ======================================================================== Refer to the OLH for details. Note: Trend Micro recommends that you update your malware pattern files immediately after installing the product. 7. Known Issues ======================================================================== The following are known issues in this release: 7.1 Incoming calls rejected within three (3) seconds are recorded as annoying calls. --------------------------------------------------------------------- Trend Micro Mobile Security is currently unable to differentiate incoming calls rejected by the user within three (3) seconds from callers who hang up within three (3) seconds of making a call. Therefore, these calls are recorded as annoying calls. 7.2 If the JavaScript is disabled on the Android device web browser, a blocked page can be accessed by pressing the back button. --------------------------------------------------------------------- Trend Micro Mobile Security requires JavaScript to detect and block an inappropriate web page. Enable JavaScript on your default Web browser for complete protection while surfing Internet. 7.3 Remote lock does not take effect immediately. --------------------------------------------------------------------- On some mobile devices, the "Security lock timer" setting may be used to lock the mobile device after a specified period of inactivity. If the "Security lock timer" is enabled on a mobile device, remote lock only takes effect after the specified inactivity period has elapsed. Otherwise, the remote lock immediately locks the mobile device. 7.4 User can stop Mobile Security services from the list of running applications on Android mobile devices. --------------------------------------------------------------------- This is a known issue on Android mobile devices. However, even if the Mobile Security service is stopped, Real-time scan and uninstall protection still function as normal. 7.5 Mobile Security is unable to block the Iframe tags in HTML Web pages or the URLs saved in the WebView Android SDK Component. --------------------------------------------------------------------- Mobile Security currently requires the Android default browser to function properly, and is unable to block the Iframe tags in HTML Web pages or the URLs that are saved on a third-party application. 7.6 On HTC mobile devices, performing the selective wipe does not delete the Exchange account information on the device. --------------------------------------------------------------------- The email client on HTC mobile devices is modified by the manufacturer. Therefore, Mobile Security is currently unable to delete the account information on HTC mobile devices. 7.7 The LG P-500, KDDI au IS04, or Xiaomi mobile devices ring and/or vibrate even if the Call Blocking feature is enabled. --------------------------------------------------------------------- This known issue allows LG P-500, KDDI au IS04, or Xiaomi mobile devices to ring and/or vibrate once even if the Call Blocking feature is enabled. However, the incoming call will still be recorded on the Blocked Call History as blocked. 7.8 On KDDI IS11CA mobile devices, Trend Micro Mobile Security does not filter text messages even if the Text Blocking feature is enabled. --------------------------------------------------------------------- Trend Micro Mobile Security requires the default Android text messaging application to function properly. If the mobile device manufacturer has modified the text messaging application, this known issue may occur on such mobile devices. 7.9 The battery consumption on Softbank 003SH and KDDI IS11CA mobile devices is very high. --------------------------------------------------------------------- This happens when the administrator has disabled the camera on a Softbank 003SH or KDDI IS11CA mobile device. When the camera is disabled, the firmware of the mobile device continuously checks the temperature of the mobile device, resulting in excessive battery consumption. 7.10 Unable to get the location information of some mobile devices remotely from the Mobile Security Management Server. --------------------------------------------------------------------- Mobile Security requires the default Android Application Programming Interface (API) for location detection to function properly. This happens if the API for location detection is modified by the mobile device manufacturer. This is a known issue for the following mobile devices: - Motorola MB526 - HTC Explorer A310e - Motorola MB525+ - Samsung i9100 (Galaxy SII) - Amazon Kindle Fire 7.11 The SD card lock feature does not work on Android 4.2 or later. --------------------------------------------------------------------- Android 4.2 and higher versions change the protection level for unmounting SD cards which prevents any third-party application from unmounting SD cards. 7.12 Unable to block text messages on Android 4.4 or later. --------------------------------------------------------------------- Android 4.4 or later limits any third-party application from modifying the text messages on mobile devices. 7.13 Unable to disable 3G connection on Android 5.0. --------------------------------------------------------------------- Mobile Security is unable to disable the 3G connection on devices running on Android 5.0 or later. 7.14 The mobile device receives two messages from the administrator and sometimes the messages seem incomplete and out of order. --------------------------------------------------------------------- This known issue occurs when the administrator sends several messages while the mobile device is not connected to the Mobile Security server. Whenever the mobile device connects to the server, the mobile device receives only the last two messages sent by the administrator and in the reverse order. 7.15 The tethering lock does not work on some mobile devices. --------------------------------------------------------------------- When the administrator disables tethering in the Feature Lock Policy, Mobile Security only disables this feature on mobile devices running Android 4.0, and does not disable this feature on mobile devices running other Android versions. 7.16 Mobile Security is unable to remove Microsoft Exchange email account on some mobile devices. --------------------------------------------------------------------- This known issue occurs when performing selective wipe on mobile devices running Android 5.0 or later because of limitations on the operating system. 7.17 Mobile Security is unable to run a cloud scan and perform policy updates on Android devices that are on battery save mode. --------------------------------------------------------------------- This known issue affects devices running on Android 5.0 or later. When the device is on battery save mode, the network connection is disabled and Mobile Security is unable to run a cloud scan or perform policy updates. 7.18 Trend Micro Mobile Device Agent can be disabled for realtime scan on Android 8. --------------------------------------------------------------------- This known issue occurs because of limitations on the Android 8.0 operating system. This known issue occurs when performing system setting: Settings -> Apps & Notifications -> App info -> TMMS -> Battery -> Turn OFF Background activity on Android 8. On turning off the background activity, the Mobile Device Agent will be automatically stopped by the operating system, and therefore, cannot perform realtime scan. 7.19 Trend Micro Mobile Device Agent cannot display Wi-Fi MAC address on Android mobile devices. --------------------------------------------------------------------- This known issue occurs because of limitations on the Android 8.0 operating system. Therefore, the Mobile Device Agent cannot display the Wi-Fi MAC address on the About screen. 8. Release History ======================================================================== Version 9.8 SP1 for Android OS 4.0 or later -------- March 2019 Version 9.8 for Android OS 4.0 or later ------------ March 2018 Version 9.7 SP3 for Android OS 4.0 or later -------- June 2016 Version 9.6 SP1 for Android OS 2.3 or later -------- May 2016 Version 9.6 for Android OS 2.3 or later ------------ March 2016 Version 9.5 for Android OS 2.3 or later ------------ September 2015 Version 9.3 for Android OS 2.3 or later ------------ June 2015 Version 9.2 for Android OS 2.3 or later ------------ March 2015 Version 9.1 for Android OS 2.1 or later ------------ December 2014 Version 9.0 for Android OS 2.1 or later ------------ July 2013 Version 8.0 for Android OS 2.1 or later ------------ September 2012 Version 7.1 for Android OS 2.1 or later ------------ September 2011 Version 7.0 for Android OS 2.1 or later ------------ June 2011 9. Contact Information ======================================================================== A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for only one (1) year from the date of purchase. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees. You can contact Trend Micro via fax, phone, and email, or visit us at: http://www.trendmicro.com Evaluation copies of Trend Micro products can be downloaded from our Web site. Global Mailing Address/Telephone Numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to: http://www.trendmicro.com/en/about/overview.htm The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen. Note: This information is subject to change without notice. 10. About Trend Micro ======================================================================== Trend Micro, Inc. provides virus protection, anti-spam, and content-filtering security products and services. Trend Micro allows companies worldwide to stop viruses and other malicious code from central point before they have a chance to reach users' desktops. Copyright 2019, Trend Micro Incorporated. All rights reserved. Trend Micro and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 11. License Agreement ======================================================================== Information about your license agreement with Trend Micro can be viewed at: http://us.trendmicro.com/us/about/company/user_license_agreements/