Trend Micro Mobile Security 9.7 Help
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What's New in this Release (9.7)
What's New in Release (9.6 SP1)
What's New in Release (9.6)
What's New in Release 9.5
What's New in Release 9.3
Mobile Security Documentation
Document Conventions
About...
Mobile Security for Enterprise
Components of Mobile Security System
Comparison Between Local and Communication Servers
Main Mobile Device Agent Features
Supported Mobile Device OS Features
Product License
Activation Code
Security Risks
Mobile Threats
Malware
Getting Started
Administration Web Console
Accessing the Administration Web Console
Turning Off Compatibility Mode in Internet Explorer
Registering the Product
Installing Local Communication Server
Initial Server Setup
Setting Up Exchange Server Integration
Installing Microsoft Exchange Server Management Tools (Optional)
Configuring Account for Exchange Connector
Installing Exchange Connector
Verifying Mobile Security Configuration
The Dashboard Screen
Adding a New Tab
Removing a Tab
Adding Widgets
Removing Widgets
Changing Widget's Position
Refreshing the Information on the Widgets
Viewing or Modifying Tab Settings
Managing Users and Invitations
Users Tab
Viewing the Users List
Inviting a User to Register
Inviting a User Manually
Inviting a User from a CSV File
Inviting a User from the Active Directory
Inviting a User Again
Editing User Information
Deleting a User
Invitations Tab
Viewing the Invitations List
Resending Invitations
Canceling Active Invitations
Removing Invitations from the List
Handling Mobile Device Agent
Supported Mobile Devices and Platforms
Device Storage and Memory
Setting Up Mobile Device Agent
Installing MDA on Mobile Devices
iOS Mobile Devices
Android Mobile Devices
Installation Method I
Installation Method II
Installation Method III
Installation Method IV
Windows Phone Mobile Devices
Enrolling Windows Phone 8.0
Enrolling Windows Phone 8.1
Enrolling Windows Phone 10
Enrolling MDA to the Mobile Security Management Server
Android Mobile Devices
Enrolling Using QR Code
Enrolling Using Server Address
Enrolling Without Using Server Address
iOS Mobile Devices
Enrolling Using QR Code
Enrolling Using Server Address
Enrolling Without Using Server Address
Windows Phone Mobile Devices
Enrolling Windows Phone 8.0
Enrolling Windows Phone 8.1
Groups in Mobile Security
Adding a Group
Renaming a Group
Deleting a Group
Mobile Device Status
Basic Mobile Device Agent Search
Advanced Mobile Device Agent Search
Device Tree View Options
Mobile Device Agent Tasks
Editing Mobile Device Information
Deleting Single Mobile Device
Deleting Multiple Mobile Devices
Moving Mobile Devices to Another Group
Updating Mobile Device Agents
Lost Device Protection
Locating a Remote Mobile Device
Locking a Remote Mobile Device
Wiping a Remote Mobile Device
Resetting Password Remotely
Resetting Password for an Android Mobile Device
Removing the Password for an iOS Mobile Device
Exporting Data
Sending Messages to Mobile Devices
Exchange ActiveSync Devices Tab
Inviting Exchange ActiveSync Users
Allowing or Blocking Access to Exchange Server
Wiping a Remote ActiveSync Mobile Device
Removing an ActiveSync Mobile Device
Device Enrollment Program Tab
Device Enrollment Program User Experience
Setting Up Mobile Security for the Device Enrollment Program
Integration with Trend Micro Control Manager
Creating Security Policies in Control Manager
Deleting or Modifying Security Policies
Security Policy Statuses on Control Manager
Protecting Devices with Policies
Creating a Policy
Assigning or Removing Policy from a Group
Editing a Policy
Copying a Policy
Deleting Policies
Configuring Application Availability
Security Policies in Mobile Security
Common Policy
Wi-Fi Policy
Exchange ActiveSync Policy
Certificate Policy
VPN Policy
Global HTTP Proxy Policy
Single Sign-On Policy
Cellular Network Policy
AirPlay/AirPrint Policy
Theme Policy
Managed Domains Policy
Security Policy
Spam Prevention Policy
Spam SMS Prevention Policies
Spam WAP Push Prevention Policies
Call Filtering Policy
Firewall Policy
Web Threat Protection Policy
Web Threat Protection for Android Mobile Devices
Web Threat Protection for iOS Mobile Devices
Password Policy
Feature Lock Policy
Compliance Policy
Application Monitor and Control Policy
Volume Purchasing Program Policy
Container Policy
Managing Apps
About the Enterprise App Store
Managing Enterprise Apps
Adding an Application
Editing Application Information
Deleting Applications from the App Store
Managing Application Categories
Adding an Application Category
Editing an Application Category
Deleting an Application Category
Managing Apps Purchased through the Volume Purchase Program
Setting Up Volume Purchase Program Licenses
Assigning or Reclaiming VPP Licenses
Checking Status for VPP Users
Reclaiming All Licenses from a User
About Installed Apps
Viewing the Installed Android Apps List
Viewing the Installed iOS Apps List
Updating Mobile Security Components
Manual Update
Scheduled Update
Specifying a Download Source
Manually Updating a local AU server
Viewing and Maintaining Logs
Viewing Mobile Device Agent Logs
Log Maintenance
Scheduling Log Deleting
Deleting Logs Manually
Using Notifications and Reports
About Notification Messages and Reports
Configuring Notification Settings
Configuring Email Notifications
Administrator Notifications
Enabling Administrator Notifications
Configuring Administrator Notification Settings
Reports
Generating Reports
Viewing Reports
Sending Reports
Scheduling Reports
Modifying the Email Template
User Notifications
Configuring User Notifications
Configuring Installation Message
Configuration Tasks
Managing Administrator Accounts
Default Administrator Account Name and Role
Adding Administrator Accounts
Editing an Administrator Account
Deleting an Administrator Account
Creating an Administrator Role
Editing an Administrator Role
Deleting an Administrator Role
Changing Administrator Password
Configuring Device Enrollment Settings
Customizing Mobile Security Terms of Use
Managing Certificates
Uploading a Certificate
Deleting a Certificate
Command Queue Management
Configuring Schedule for Deleting Old Commands
Deleting Old Commands Manually
Configuring Database Settings
Configuring Communication Server Settings
Configuring Common Communication Server Settings
Configuring Android Communication Server Settings
Configuring iOS Communication Server Settings
Configuring Deployment Settings
Configuring Active Directory (AD) Settings
Configuring Management Server Settings
Configuring Exchange Server Integration Settings
Configuring Exchange Connector
Exchange Connector Statuses
Verifying Mobile Security Configuration
Network Ports Configuration
Network Ports Configuration for Enhanced Security Model with Cloud Communication Server
Network Ports Configuration for Enhanced Security Model with Local Communication Server
Network Ports Configuration for Basic Security Model
Optional Configuration
Using Windows Authentication for SQL Server
Configuring Communication Server Ports
Setting Up SCEP
Troubleshooting
Getting Help
Before Contacting Technical Support
Contacting Technical Support
Sending Suspicious Content to Trend Micro
File Reputation Services
TrendLabs
About Software Updates
Known Issues
Other Useful Resources
Documentation Feedback
About Trend Micro
activation code format
[1]
Active Directory
settings
[1]
administration web console
[1]
[2]
operations
[1]
URL
[1]
username and password
[1]
Android settings
push notifications
[1]
anti-malware scanning
[1]
APNs certificate
hostname
[1]
Apple store
[1]
call filtering
[1]
filtering list configuration
[1]
filtering list format
[1]
clearing corporate data on mobile devices
[1]
command statuses
[1]
common settings
Communication Server type
[1]
information collection frequency
[1]
Communication Server Connection Settings
[1]
[2]
Communication Server settings
[1]
Android settings
[1]
common settings
[1]
iOS settings
[1]
Windows Phone settings
[1]
Compatibility View
[1]
compliance policy
check list
[1]
component updates
about
[1]
download sources
[1]
local AU server
[1]
manual
[1]
scheduled
[1]
configuration.xml file
[1]
contacting
[1]
documentation feedback
[1]
Dashboard
application control status
[1]
encryption status
[1]
jailbreak/root status
[1]
mobile device status
[1]
patch and component update status
[1]
server update status
[1]
documentation feedback
[1]
enrollment settings
authentication
[1]
enrollment key
[1]
enterprise app store
about
[1]
Eula_agreement.zip file
[1]
Exchange ActiveSync Devices tab
[1]
Exchange Connector
configure
[1]
statuses
[1]
Exchange Server
ExchangeConnector.zip file
[1]
Management Tools
[1]
[2]
supported versions
[1]
Facebook Scan
[1]
firewall policy
exception rule settings
[1]
IDS
[1]
security levels
[1]
SYN Flood attack
[1]
Full license version
[1]
General Policy
log settings
[1]
uninstall protection features
[1]
update settings
[1]
Google Play
[1]
installed apps
[1]
invitation statuses
[1]
iOS settings
APNs certificate
[1]
SCEP settings
[1]
Knowledge Base
[1]
known issues
[1]
latest documentation
[1]
LCS installation
creating certificate
[1]
importing certificate
[1]
SSL certificate
[1]
location awareness
[1]
locking a mobile device
[1]
Management Server
default port number
[1]
MDA enrollment
Android
[1]
iOS
[1]
Windows Phone
[1]
[2]
MDA installation methods
[1]
MDA logs
about
[1]
Event Logs
[1]
log types
[1]
Malware Protection Logs
[1]
Modified App Scan Logs
[1]
Policy Violation Logs
[1]
Privacy Log
[1]
query criteria
[1]
Vulnerability Scan Logs
[1]
Web Threat Protection Logs
[1]
Microsoft Exchange Server Management Tools
[1]
mobile device authentication
[1]
Mobile Security
about
[1]
Active Directory
[1]
certificate
APNs certificate
[1]
authority
[1]
management
[1]
public and private keys
[1]
SCEP
[1]
security credentials
[1]
SSL certificate
[1]
Cloud Communication Server
[1]
Communication Server
[1]
Communication Server types
[1]
components
[1]
encryption software compatibility
[1]
Exchange Connector
[1]
Local Communication Server
[1]
Management Server
[1]
Microsoft SQL Server
[1]
Mobile Device Agent
[1]
OfficeScan
[1]
SMTP server
[1]
sub-groups
[1]
unwanted network communications
[1]
mobile threats
[1]
spam messages
[1]
notifications
[1]
notifications and reports
about
[1]
email message configuration
[1]
token variable
[1]
token variables
[1]
password
reset password
[1]
uninstall protection
[1]
port configuration
Basic Security Model
Active Directory
[1]
Local Communication Server
[1]
[2]
[3]
Management Server
[1]
[2]
[3]
SCEP Server
[1]
SQL Server
[1]
Cloud Communication Server
Management Server
[1]
[2]
SCEP Server
[1]
SQL Server
[1]
Local Communication Server
Active Directory
[1]
Communication Server
[1]
Management Server
[1]
[2]
SCEP Server
[1]
SQL Server
[1]
regular updates
[1]
reports
[1]
resources
Internet-based tools and services
[1]
root account properties
[1]
Scan from Cloud
[1]
SCEP
Certificate Authority
[1]
Network Device Enrollment Service
[1]
security scan
[1]
send email alert
[1]
SMS anti-spam
[1]
SMS sender
[1]
software update
about
[1]
readme file
[1]
release items
[1]
spam
SMS
[1]
filtering list configuration
[1]
filtering list format
[1]
WAP Push
[1]
approved list format
[1]
Super Administrator role properties
[1]
Technical Support Web site
[1]
TmDatabase.ini
[1]
[2]
TrendLabs
[1]
Trend Micro
about
[1]
troubleshooting tips
[1]
[2]
.pac automatic configuration file
[1]
client device list
[1]
Communication Server
[1]
devenv.exe.config configuration file
[1]
Out of Sync
[1]
SCEP certificate
[1]
SQL Server 2008 R2
[1]
SQL Server Express
[1]
system clock
[1]
user account details
[1]
WAP Push protection
[1]
Web security
[1]
Web threat
filtering list configuration
[1]
filtering list format
[1]
[2]
limited adult content
[1]
specific website only
[1]
what's new
9.3
[1]
v9.5
[1]
v9.6
[1]
v9.6 SP1
[1]
v9.7
[1]
worldwide support offices
[1]
Search
Toggle search result highlighting
Uploading a Certificate
Procedure
Click
Administration
→
Certificate Management
.
Click
Add
.
The
Add certificate
window appears.
Click
Choose File
and then select a
.pfx
,
.p12
,
.cer
,
.crt
,
.der
certificate file.
Type the certificate password in the
Password
field.
Click
Save
.