Trend Micro Mobile Security Help

Trend Micro� Mobile Security� for Enterprise Help

Contents

Introduction
Enrolling Mobile Device to Server
Mobile Security Interface
Compliance Status
Default Protection Policies
Enterprise Applications
Technical Support
About Trend Micro

Introduction

Trend Micro Mobile Security defends against the latest threats to mobile devices and helps protect your privacy.

Mobile Security offers the following features:

Easy enrollment to the Mobile Security server using email address only.
Checks the mobile device compliance status against the corporate policy, and displays the non-compliant information.
Provides access to the Enterprise App Store, which hosts apps recommended by the administrator.
Logon authentication to prevent anyone from accessing your mobile device.
Enables the administrator to control various features on your mobile device.

Trend Micro recommends removing other apps that provide similar features before using Mobile Security.

Enrolling Mobile Device to Server

You need an Internet connection to enroll your mobile device to the Mobile Security server.

You can enroll your mobile device using one of the following methods:

Enroll using QR-code
Enroll using server address
Enroll without using server address

To manually enroll your mobile device using QR-code:

Tap Enroll Using QR code.
Open the invitation email on a computer or another mobile device and scan the QR code received in the invitation email using the mobile device camera.
A dialog box may pops up requiring you to install Root CA configured for the Local Communication Server. If you do not see this dialog box, skip steps 4 to 6 and proceed directly to step 7.
Tap OK.
The Install Profile screen for TMMSMDM-CA displays.
On the Install Profile screen, tap Install, and then on the Warning screen, tap Install Now.
After the profile is installed, click Done on the Profile Installed screen.
If required, type the username and password in the fields provided, and tap Log In.
The Install Profile screen for MDM Enrollment Profile displays.
On the Install Profile screen, tap Install, and then tap Install on the confirmation pop-up dialog box.
If the mobile device requires a passcode, type your passcode on the Enter Passcode screen that appears, and then tap Done.
The Installing Profile screen appears.
Tap Install on the Warning confirmation screen.
The profile installation process begins. After the process is completed, the Profile Installed screen displays.
Tap Done.

To manually enroll your mobile device using server address:

Tap Enroll Manually.
Tap the Local Server tab, type the server address and port number in the relevant fields and then tap Enroll.
Type the Enrollment Key or the username and password in the relevant fields and tap Next.
A dialog box pops up requiring you to install Root CA configured for the Local Communication Server. If you do not see this dialog box, skip steps 5 to 7 and proceed directly to step 8.
Click OK.
The Install Profile screen for TMMSMDM-CA displays.
On the Install Profile screen, tap Install, and then on the Warning screen, tap Install Now.
After the profile is installed, click Done on the Profile Installed screen.
If required, type the username and password in the fields provided, and tap Log In.
The Install Profile screen for MDM Enrollment Profile displays.
On the Install Profile screen, tap Install, and then tap Install on the confirmation pop-up dialog box.
If the mobile device requires a passcode, type your passcode on the Enter Passcode screen that appears, and then tap Done.
The Installing Profile screen appears.
Tap Install on the Warning confirmation screen.
The profile installation process begins. After the process is completed, the Profile Installed screen displays.
Tap Done.

To manually enroll your mobile device without using server address:

Tap Enroll Manually.
On the Cloud Server tab, type the Enrollment Key and then tap Enroll.
The Install Profile screen for MDM Enrollment Profile displays.
On the Install Profile screen, tap Install, and then tap Install on the confirmation pop-up dialog box.
If the mobile device requires a passcode, type your passcode on the Enter Passcode screen that appears, and then tap Done.
The Installing Profile screen appears.
Tap Install on the Warning confirmation screen.
The profile installation process begins. After the process is completed, the Profile Installed screen displays.
Tap Done.

Mobile Security Interface

The main interface of Mobile Security displays the following tabs:

Status tab displays one of the following health statuses of your mobile device:
- Healthy—shows that the device is enrolled to the Mobile Security server and the components and policies on the mobile device are up-todate.
- Non-Compliant—shows that the device is enrolled to the Mobile Security server, but does not comply with the company policies. Refer to Compliance Status for details.
- Out of Sync—shows that the device is enrolled to the Mobile Security server, but either the components or the polices are out-of-date.
- Inactive—shows that the device is not yet enrolled to the Mobile Security server.
Apps tab displays the App Store from where you can download the apps recommended by your administrator.
Policy tab displays the current policies set by your administrator.
About displays the Mobile Security server IP address, port number and the version number of the client app.

The main interface also has the update button to synchronize your mobile device status with the Mobile Security server.

Compliance Status
Default Protection Policies
Back to Top

Compliance Status

Compliance Status displays whether the mobile device complies with the Mobile Security server policies or not. If the mobile device does not comply with the server policies, Mobile Security displays its non-compliance status on the main screen. Mobile Security may also send you a notification email if your mobile device does not comply with the server policies.

The compliance check list includes:

OS Version Control
Application Control
Jailbreak status
Encryption Control

Default Protection Policies
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Default Protection Policies

After installing Mobile Security, you can view the default protection policies shown in the following table.

To see the default protection policies, tap the Policy tab on the main interface.

Feature	Default Policy	Resulting Action
Passcode	On	Sets the screen lock for device
Application Control	Off	Lets the administrator control applications installed on the device
Feature Control	On	Lets the administrator control device features

Enterprise Applications

The Apps tab displays the list of enterprise applications that your network administrator has suggested for you.

To install the enterprise applications:

On the main screen, tap Apps tab.
Tap the application you want to install and then tap Install.

You can also search for any app by typing its name in the search field in the app store.

Default Protection Policies
cto Top

Technical Support

Trend Micro has sales and corporate offices located in many cities around the globe. For global contact information, visit the Trend Micro Web site at:

http://www.trendmicro.com/en/about/contact/overview.htm

The information on this Web site is subject to change without notice.

Contacting Technical Support

You can contact Trend Micro by fax, phone, and email, or visit us at:

http://www.trendmicro.com

Speeding Up Support Calls

When you contact Trend Micro Technical Support, to speed up your problem resolution, ensure that you have the following details available:

Network type
Amount of memory and free space on your mobile device
Exact text of any error messages
Steps to reproduce the problem

About Trend Micro

Trend Micro, Inc. provides protection against viruses, spyware and spam, as well as content-filtering security software and services. Trend Micro helps customers worldwide sop malicious code from harming their computers and mobile devices.