Logs > Event Logs
These logs are generated when certain actions are taken by the server and the mobile device.
Click Logs > Event Log. The Event Log screen displays.
Specify the query criteria for the logs you want to view. The parameters are:
Time period: select a predefined date range. If the period you require is not covered by the above options, select Range and specify a date range.
From: type the date for the earliest log you want to view. Click the icon to select a date from the calendar.
To: type the date for the latest log you want to view. Click the icon to select a date from the calendar.
Sort by: choose the log sort order and grouping from the drop-down.
Click Display Logs to begin the query.
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Add device on console (causes a mobile device registration; also logged) |
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Delete device in console (causes a mobile device unregistration; not logged) |
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Mobile Security Management Server receives a registration request from a mobile device |
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Mobile Security Management Server receives a registration request from a mobile device, and mobile device moves to its original group |
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Mobile Security Management Server receives an unregistration request from a mobile device |
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Mobile Security Management Server receives an unregistration request from a mobile device, and mobile device moves to group "Unmanged" |
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Administrator changes the device name or phone number |
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Administrator changes the device group |
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Policy update (Administrator modifies the group's policy settings) |
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Database Settings update (Administrator modifies the database settings) |
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Communication Server settings update (Administrator modifies the Communication Server settings) |
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Active Directory Settings update (Administrator modifies the Active Directory settings) |
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Remote locate (Administrator remotely locates a mobile device from the server successfully/unsuccessfully) |
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Remote lock (Administrator remotely locks a mobile device from the server successfully/unsuccessfully) |
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Remote wipe (Administrator remotely wipes a mobile device from the server successfully/unsuccessfully) |
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Password reset (Administrator remotely resets the mobile device password from the server successfully/unsuccessfully) |
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Error Code |
Error Text |
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-200 |
Operation failed for general error. Please try the operation again. |
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-202 |
Device does not exist, it may have been removed by another session. |
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-203 |
Group does not exist, it may have been removed by another session. |
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-204 |
The phone number has already been assigned to another device, please use a different phone number and try again. |