To
reset password for a Windows Mobile device, you will need to request
user to generate a challenge code (16-digit hexadecimal number)
on the mobile device before you can unlock the mobile device remotely.
Procedure
Obtain the mobile device name and the challenge
code the user generated on the mobile device. Refer users to the Mobile
Device Agent Help or the User’s Guide for instructions
on challenge code generation.
Click Devices on the menu bar.
The Devices screen displays.
On the Managed Devices tab, click the mobile
device from the device tree whose password you want to reset.
Click Password Reset and then
click Select a device in the Remote
Unlock screen. The device tree displays.
Select the mobile device you want to unlock remotely, and
click Select.
Type the challenge code in the field and click Generate.
The Mobile Security server
generates the response code and displays the code on a pop-up screen.
Instruct the user to tap Next in
the Password screen on the mobile Device and type
the response code to unlock the mobile device.
