Locking a Remote Mobile Device

You can send lock instruction from the administration Web console to remotely lock a mobile device. Users will require to type the power-on password to unlock the mobile device.

Note

This feature is supported on Android, iOS, BlackBerry and Windows Mobile devices only.

For Windows Mobile device to use this feature, the encryption must be enabled on the mobile device.

Windows Mobile device can only be locked using an SMS notification message. If you want to lock a Windows Mobile device, make sure you have configured an SMS sender. Refer to the Installation and Deployment Guide for the configuration details.

Procedure

Click Devices on the menu bar.

The Devices screen displays.
On the Managed Devices tab, click the mobile device from the device tree that you want to lock.
Click Remote Lock and then click OK on the confirmation dialog-box.

The Success message displays on the screen if the lock command is generated successfully. To check whether the mobile device is locked successfully, you can check the command status in the Command Queue Management screen. See Command Queue Management for details.

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