Viewing Mobile Device Agent Logs Parent topic

You can view Mobile Device Agent logs on mobile devices or view all Mobile Device Agent logs on Mobile Security server. On the Mobile Security server, you can view the following Mobile Device Agent logs:
  • Malware Protection Log—Mobile Device Agent generates a log when a malware is detected on the mobile device. These logs allow you to keep track of the malware that were detected and the measures taken against them.
  • Web Threat Protection Log—Mobile Security Agent generates a log when it blocks a dangerous or malware-infected Web page, and upload the log to server.
  • Firewall Log—these logs are generated when a firewall rule is matched or when the firewall feature (such as the predefined security level or IDS) blocks a connection.
  • Encryption Log—include information such as successful user logon attempts and actions taken after reaching the logon attempt limit.
  • Event Log—these logs are generated when certain actions are taken by the server and the Mobile Device Agent.
  • Policy Violation Log—these logs include information about the policy compliant status of Mobile Device Agents.

Procedure

  1. Click Notifications & Reports → Log Query.
    The Log Query screen displays.
  2. Specify the query criteria for the logs you want to view. The parameters are:
    • Log types—select the log type from the drop down menu.
    • Category—select the log category from the drop down menu.
    • Admin name—type the administrator name whose generated logs you want to search.
    • Time period—select a predefined date range. Choices are: All, Last 24 hours, Last 7 days, and Last 30 days. If the period you require is not covered by the above options, select Range and specify a date range.
      • From—type the date for the earliest log you want to view. Click the icon to select a date from the calendar.
      • To—type the date for the latest log you want to view. Click the icon to select a date from the calendar.
    • Sort by—specify the order and grouping of the logs.
  3. Click Query to begin the query.