contacting_tech_support
In addition to phone support, Trend Micro provides the following resources:
Email support:
http://us.trendmicro.com/us/products/customer-service/
On-line help: configuring the product and parameter-specific tips
Readme: late-breaking product news, installation instructions, known issues, and version-specific information
Knowledge Base: technical procedures provided by the Support team:
http://esupport.trendmicro.com/support
Product updates and patches:
http://downloadcenter.trendmicro.com/
To locate the Trend Micro office nearest you, go to:
http://us.trendmicro.com/us/about/contact/
Resolve Issues Faster
To resolve the issue faster, when you contact our staff, provide as much of the following information as you can:
Product serial number
Control Manager Build version
Operating system version, Internet connection type, and database version (for example, SQL 2005 or SQL 2008)
Exact text of the error message, if any
Steps to reproduce the problem
See also: